At GreenPRO, we are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Spam Act 2003 (Cth).

1. Collection of Personal Information

We collect personal information necessary to provide services and products, including:

  • Name

  • Contact details (email, phone number)

  • Service or product preferences

  • Billing and delivery address (if applicable)

  • Any other information you provide through website forms

Personal information may be collected when you:

  • Create an account or make a purchase

  • Request a quote, booking, or demo

  • Subscribe to newsletters or marketing communications

  • Interact with our website in other ways

Purpose: To provide services/products, process requests, respond to enquiries, and send marketing communications (if consented).

Consequences of not providing information: If you do not provide required information, we may be unable to deliver requested services, process orders, or respond to enquiries.

2. Consent and Website Forms

By submitting forms on our website (contact forms, quote requests, demo bookings, newsletter sign-ups), you consent to GreenPRO collecting and using your personal information to:

  • Respond to your enquiries or requests

  • Provide services and products you have requested

  • Send marketing communications about our services, products, promotions, and updates

You may unsubscribe at any time via the unsubscribe link in emails or by contacting us directly.

3. Use and Disclosure of Personal Information

We use personal information to:

  • Respond to enquiries and provide customer support

  • Process transactions and bookings

  • Improve your experience with our services

  • Send newsletters, updates, and promotional offers (if consented)

We do not sell, rent, or trade your personal information.

Your information may only be disclosed when necessary to:

  • Process payments securely

  • Deliver products or services

  • Provide essential business services (e.g., IT, logistics)

  • Comply with legal obligations

  • Prevent fraud or security threats

Cross-border disclosure: Some third-party services we use may be located overseas. We take reasonable steps to ensure these recipients comply with privacy standards equivalent to the APPs.

4. Security of Personal Information

We protect personal information from misuse, interference, loss, or unauthorised access:

  • SSL encryption (128-bit certificate) is used for payment processing

  • Access to personal information is limited to authorised personnel only

  • Systems are monitored and maintained to ensure security

5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Maintain login sessions and service requests

  • Complete transactions

  • Personalize your browsing experience

We may also use analytics or tracking cookies (e.g., Google Analytics) to improve services. You can manage or disable cookies in your browser settings.

6. IP Addresses

IP addresses are automatically logged to:

  • Identify general geographic location

  • Assist with verification and fraud prevention

IP addresses only become personally identifiable when linked with other information.

7. Retention of Personal Information

We retain personal information only as long as necessary to fulfill purposes, comply with legal obligations, or resolve disputes.

8. Data Breach Notification

In accordance with the Notifiable Data Breaches (NDB) scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if a breach is likely to result in serious harm.

9. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections if information is inaccurate or incomplete

  • Withdraw consent to marketing communications at any time

How to exercise your rights: Contact us using the details provided on our website. Requests will be processed in accordance with APPs 12–14.

10. Compliance and Contact

GreenPRO is committed to complying with:

  • Privacy Act 1988 (Cth)

  • Australian Privacy Principles (APPs)

  • Spam Act 2003 (Cth)

If you have questions, concerns, or requests regarding your personal information, please contact us via our website or email.

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